(WA) Australian based, Microsoft Certified IT Support Technician - here are some of the things we can fix online via remote support...
The online help desk alternative to costly onsite computer technician visiting you. It's very easy to use remote computer support services and you do not have to have any technical ability or understanding to use it. We will guide you through the few simple steps to install the remote access tool and if you prefer we can also uninstall the tool after each support session. There is no behind the scenes work, you can see everything we do and every mouse movement.
We believe in fair pricing and, because we have found most of the support issues we get calls about are simple everyday computer issues, we started a promotional offer of $49 for a 30min Quickfix support session over a year and it is still running. We can even remove third party unwanted programs or malicious software running in the background and causing havoc, slow computer, slow internet, unable to open certain websites, remove bugs and pop ups often all within a 30min time window.
We service households and home based small business. Along with support for general small business. All we do is break/Fix general support! Don't pay hundreds of dollars for computer support. Know what you pay in advance. If we need another half hour to resolve an issue or to look at a second computer you only pay $49 for each 30min block.
Call today for fast, reliable, and certified computer support.
* VIRUS OR MALWARE CLEANING
* SLOW COMPUTER - MAINTENANCE
* INSTALL PRINTERS OR NEW SOFTWARE
* CONFIGURE SECURITY AND SETUP BEST PRACTICE MALWARE PROTECTION
* SETUP AND CONFIGURE EMAIL / SETUP SYNC EMAIL BETWEEN OTHER DEVICES
* BSOD AND OTHER SYSTEM ERRORS (analysis and diagnosis)
* DRIVER UPDATES / GRAPHICS DRIVER UPGRADES
* IS YOUR COMPUTER OR NOTEBOOK INFECTED? YOU MIGHT NEVER KNOW YOU ARE BEING SPIED ON. ONLINE TESTING.
* SETUP CLOUD BACKUP TO HELP KEEP DATA SAFE VIA MICROSOFT CLOUD / SETUP LOCAL BACKUP TO USB DRIVE
- Did we miss something? Just ask!
Frequently Asked Questions:
Q: There are so many tech services now who are scammers, how do i know you are for real?
A: Remote computer tech support, and IT support online services are common, but few are genuinely Microsoft certified support professionals. We are based in Western Australia. Our physical workshop address is at 20 Bernedale Way, Duncraig WA 6023. Wiredoffice.com.au has been in business since 2005. We can also text you our MCP badge from Microsoft with photo ID. Or just call us and speak to a real person.
Q: How much do you charge?
A: We are first with the Fair pricing model of $49 for a 30min QuickFix support session. We find most people call remote support for minor issues.
Q: Is it easy to use your service? I am not tech savvy.
A: Yes, just call us and we will direct to our download page. From there it is just two clicks away to get started. The remote access software is industry standard remote software and is perfectly safe and protected by 256bit encryption. We can only login when you allow it.
"WIRED OFFICE DID NOT JUST REMOVE THE VIRUS i GOT YESTERDAY, THE SET UP MY SECURITY BEYOND A SIMPLE ANTIVIRUS TO HELP KEEP BUGS OUT IN FUTURE, VERY IMPRESSED" - Andrew - via remote service, Echuca Victoria.
"....THE TECH LOGGED ON MY PC REPAIRING THE HARD DRIVE AND SLOW PERFORMANCE. IT'S RUNNING LIKE NEW AGAIN AND I ONLY GOT CHARGED FOR 2 HOURS EVEN THOUGH HE SPENT MUCH MORE TIME. VERY REASONABLE AND FAIR. YES I WILL RECOMMEND YOU TO FRIENDS. - Peta - via remote access, Broome WA.
"I WANTED TO SETUP A PROPER BACKUP, INSTALL A CLOUD SOLUTION TO KEEP SOME VERY IMPORTANT FINANCIAL DATA SAFE, AND INSTALL A NEW PRINTER I WAS HAVING TROUBLE INSTALLING. ALL DONE WITHIN THE HOUR. GOOD WORK. - Angelo - via remote access, Sydney
"MY PARTNER WAS TRICKED BY FAKE ONLINE TECHS WHO INSTALLED SOME KIND OF VIRUS ON MY PC. MY ANTIVIRUS COULD NOT FIND IT. THE TECH FROM WIRED OFFICE FOUND IT AND EVEN EXPLAINED HOW WE GOT TRICKED INTO INSTALLING, AND PUT IN PLACE SOMETHING TO STOP IT HAPPENING AGAIN." - Kandir Bakar, via remote access, Carlton, Victoria.
"........COULD NO LONGER SEARCH FOR FILES, DAVE FROM WIREDOFFICE FOUND THE ISSUE VERY QUICKLY AS A CORRUPT DATABASE IN SEARCH AND REBUILT THE INDEX FEATURE. A COMPLEX PROBLEM FOR ME BUT SO EASILY FIXED BY AN EXPERT. HIGHLY RECOMMENDED. - Christine & Mark, small business/home business, SA.
TERMS & CONDITIONS
Whilst every care is taken according to best practices in IT, to protect your data from loss, we accept no liability whatsoever for data loss, operating systems failures, or missing data before, during or after service by our trained technicians.
It is the customers reponsibility to always keep a protected backup prior to calling for service. It is often not within the scope of service to create a backup due to time restraints, availability of external or internet backup drives and so forth.
- Microsoft Certified Professional (MCP)
- Microsoft Registered Partner (Australia)
- Microsoft Registered OEM System Builder (Aust)